Contacting Remelle??
 

Hey To All,
Am trying to get a hold of Remelle. Does anyone know the best way to contact them? Have emailed twice with no reply.
I am located in Osaka, Japan and wanting to start a build here soon.
Any help would be much appreciated.

Cheers
Dean

Try calling him, but his history on this site is not very good for people not in Germany.

I've dealt with Remelle before, I have been there and met Eddie and Beate, they are nice people but they are usually quite slow on their emails, you can try calling them. Busy people also! Cheers.

Do some searches on here and other places to educate yourself on them and their customer service before committing $'s. Not pushing judgement since I have never interacted with them. Just suggesting you do some homework as with anyone you choose to spend large $'s on.

ive had a similar thing with GWD - emailed twice but never had a reply - im after a gearbox yoke from them!

I can't get in touch with GWD either.... must be something wrong with their e-mail

The best way to get a hold of Remmele is by fax and email.Be patient,they are very busy.They will be opening an online shop soon which will make things easier for everyone.I deal with them regularly and have never had any issues.Unfortunately, it is common in the acvw community that you have to wait longer than expected for your parts.It doesn´t matter who you go to in that regard.The question you should ask yourself is who sells the best quality? Another thing to consider is,many parts are becoming harder to get and to resource.Main Bearings for the type 4 for example.

From all the bad stories i've heard with people trying to get parts, i'd make the trip out to visit him. I've been to his shop, and he has lots of parts in stock. I'd buy his stuff in person.

Pete

If you have the opportunity,that is the best way and he does take time for walk in customers.That´s how I bought all my parts from him.I would send a fax though before hand if you are making a long trip.Sometimes he is gone 2 or 3 times per week for tuning engines on the dyno which is not at his shop.

Since your in Japan you should check out this guy.
http://www.ne.jp/asahi/jeffreys/vw/

Please take his advice!
I bought something, it wasn't as promised and I haven't been able to contact them since. Wasted a lot of $ on it, if I ever go near them I'll take everything with me and hope to get at least some money back...

Their website is inactive for a few days now and was for sale yesterday:confused:

I wonder what's going on down there.

The website is down currently and is beeing redone including an online shop.I knew it was going to happen,just didn´t know when.

That's not a smart move-he could just put up a message saying:site under construction.He doesn't have the reputation of being easy to contact(tried it-no reaction)-I wonder how they will manage a webshop if they can't even respond to an e-mail?:confused:

Hey 70Turbobug, do You have the adress?

I would really like to visit Remelle and see that workshop. I'm planning to go to Germany/Koeln in about 5 months :)

The Remmelle Motorsport web site is listed as being 'locked', which to me is a euphamism for 'all ain't well with the company'. If it was down for reconstruction you would say so and you would ensure that it was for the very shortest time - customer are fickle and they don't need an excuse to get pissed off and go else where.

Clive

Ooser Bahnhofstrasse 27
Baden Baden,Germany

I don´t know what your case is or the difficulties you´ve had and may be all justified.I´m not here to defend or attack anyone.The aircooled industry in general is fairly unproffesional compared to other markets.Hardly anyone can hold up to what they promise,especially when it comes to customer service,on-time delivery or quality.I´ve had issues and dissapointments with many companies in this industry.So far I´ve been treated well by Jake Raby and Remmele,both have had their share of kudos and complaints.Some are justified,some aren´t,you can´t make everyone happy.On the other hand there are a lot of bozos out there that just bomb the hell out of these businesses,constantly calling,emailing about there projects and getting a lot of free advice - and then they order a gasket set and that´s it,or order something and don´t have the money,etc. there are hassles on both sides of the fence and I could fill this forum with examples and experiences from both sides.

As far as the website being locked or whatever,I don´t know.Maybe he went to different provider or whatever.

Sorry, but I have never dealt with Remmelle and therefore mine was not a comment on their operating procedures or whatever. Its just that whenever I see a web site in this current state (and there have been a few over the last two years) there is the suspicion that the company has gone bust, is on its knees, has ceased trading etc. I accessed Remmelle through Google so any new provider should have shown up. On the other hand if there is a legitimate reason for the web site being locked then you would have thought that a simple explanation would be available. As it stands if I was in the market for some components or a built engine on seeing their web site I would go elsewherebecause there is no contact details and several attempts over a couple of days shows the same non-infrmation.

Clive

Ok,to shed a little light on the subject: I spoke with Remmele this morning.He has been in the hospital for the past 2 weeks.His website is down because he cancelled his current provider and hasn´t got around to switching to another provider yet because he was in the hospital.Clive,I can somewhat understand that you may think because a website doesn´t exist anymore that the business is gone also.I guess that´s just the modern way of thinking that a business doesn´t exist if it doesn´t have a website or they cancelled their website.People are quick to judge nowadays without really knowing what the case is,which just kind of bothers me - especially on the internet ;).Moldex makes some of the finest cranks in the world and they don´t even have email...
Only a small percentage of Remmele´s "first time" customers and business contacts are through the internet.Most of his business comes from "word of mouth" current customers that recommend his products and services to others.This is the case with most of the german businesses in the acvw industry,hardly any of them rely on the internet and the majority of their customers are local.That said,that is one of the problems trying to do business from the USA with a german acvw company.There is a reluctance from german tuners in general to do business overseas due to hassles with customs,freight and money transfer.If the american banking system was more modern in dealing witrh wire money transfers and cheaper fees,it would open the doors for doing better business.I´ve known Remmele for 10 years now,he has been in business for 25 years and has always done quite well,despite all the rumors etc. with him changing adresses/locations.That was because he always grew bigger and needed more space because he has always wanted to do most everything in house.Even the shop he has now has gotten to be too small,so he will possibly be moving again within the next couple of years.

Thanks for the enlightenment! The original web site was an impressive one so that when you get the message that it is locked you must get suspicious - as I said I've seen a few impressive businesses go down the pan over the last two years and it adds to all the frustration. I trust Remelle is well now and getting back into the groove?

BTW I am a partner/director of a small two man business and we don't have a web site either since we also rely on repeat business and referals, which has meant that we have been very busy over the last two years whilst all the others in our profession are floundering. I understand the small business issues and we always make an effort to please our clients and make them feel they are special - its part of the quality philosophy we apply. We are into quality not quantity.

Clive

A rare trait nowadays.That is what will make the difference to some of your competitors - I wish you luck and succes in keeping that! Remmele has taken up business again,slowly.

personally never had a problem with GWD lot of years now.

At the other side never can make a contact with Remmele but i have some second hand parts of them.

Hope all is well with Eddy and Beate.

Welcome andrimot, by the way I totally agree with your signature. You are extremely R I G H T, True German Lookers must be air cooled O N L Y!!!!!!!!!!