I checked his profile (via the Mod CP), he has an AOL email address. The AOL software (don't get me started!) doesn't support HTML so he has been unable to click on the confirmation link in the email. His member group is "Awaiting Email Confirmation". This has been the whole problem, the validation email was not confirmed.

Pooter, you need to copy and paste the validation link from your AOL email to your AOL browser and then press enter. This will correct the problem.